Postage & Returns

Postage

Postage is Free for UK orders over £30, items are sent 48 Hour Royal Mail (Royal Mail 24 and 48 are not guaranteed services provided by Royal Mail the delivery time frame is estimated)

International Postage

Our International Postage is £5.99 (for USA it is a flat rate of £9.99 (due to surcharges). This is for standard International Airmail. This is NOT a Tracked service. Please contact us if you would like to upgrade to tracked and signed.

Due to major changes with regards to the EU Value Added Tax (VAT) that came into effect on 1 July 2021 we no longer ship to the EU countries via our website we DO ship to EU via our ETSY shop which you can find here.

Please ensure you are aware of the import duties that may arise for your country. Not a Jewellery Box accepts no liability for import duties, fees or other costs once your order has been despatched.

IMPORTANT - We reserve the right to hold an order an contact you if the postage amount charged does not reflect the actual cost of postage, this would mainly affect orders of multiple items. 

Returns

Not a Jewellery Box are happy to accept returns providing the following conditions are met:

• You must email us prior to returning an item.

• Personalised items are non returnable - if the personalisation has not beed applied to the product the item itself may be returned.

• Items must be returned within 14 Days from the date of purchase. Items must be returned in the original packaging, unused and in a saleable condition

• Please include your order details with the return, we recommend obtaining a receipt as evidence of postage.

• You are responsible for the cost of returning goods and we recommend that you use registered or recorded delivery as the goods will remain your responsibility until we receive them.

• We do not accept liability for goods lost or damaged in transport.

• You will be refunded using the same method as you paid.

Return Address

Not a Jewellery Box - 99 Heron Way - Torquay - TQ2 7SU